To say I love my outpatient clinic at this point in the residency game would be a bit untruthful. Is the paperwork challenging? Yes. Is it hard to switch gears from the hospital to the clinic? Yes. Do I get frustrated at my slow speed? Yes. Will it get smoother? I sure hope so ... at least that's the rumor I hear.
But what I love about clinic are my patients. For the first time, I am gathering a group of people that come to know me as their doctor and who I have the great honor of learning their life stories. I take all kinds --- the young, the old, the sick, the healthy, the rich, the poor, the stressed, the calm, those in physical pain, those in psychological pain, those with sordid pasts, those with fortunate pasts. No longer do I simply stand in for other providers or see patients as an academic exercise ... I am the doctor with all the responsibility, fear, and concern that comes with it.
I met for the first time last week a patient unlike any other. I walked in to his room, introduced myself, and sat down across from a man with thick glasses and a full, salt-and-pepper beard, wearing perhaps the loudest Hawaiian shirt I've ever seen. He sized me up, grinned, and proceeded to open his notebook, full of meticulous lists of blood sugar readings, cholesterol values, and correspondence with his previous resident. He flipped through a couple of pages until he found what he was looking for --- a list of 12 questions he had written for his new doctor to answer.
"Well, sir," I began, attempting to apply my slowly-developing skill of agenda setting. "How can I help you today? I'd love to make a list of your concerns, so I best know how to use our time today."
"This is the problem with medicine today ... you only have 15 or so minutes each time. We never have time to discuss all that I'd like to. But, we have to start somewhere," he said, tracing over his list with his finger. I scooted my chair a bit closer so that I could peer over the top of his paper. He casually slid an envelope over his questions.
"Oh, I'm sorry," I apologized. "Would you prefer I didn't look at the list?"
"Actually, I do," he explained. "Or else, you jump to answer what you want to but not what's important to me."
Fair enough, I thought. Any hope of guiding this interview rapidly dissolved. I placed my pen on the desk. If I could get to the end and understand better how the two of us would communicate and relate moving forward, then that would mean success.
"Let's see here," he paused, studying me carefully. "Why were you chosen to be my doctor?"
He seemed relatively satisfied when I told him I had very little to do with this decision; his previous resident had graduated, and he needed a new one. I'm one of two new Harborview residents; the coin flip could easily have gone to Daniel instead.
"What can you do for me?"
I only hoped I didn't appear as deer-in-headlights as I felt.
"How do you feel about organ donation?"
With his multiple chronic diseases, he was pretty sure that his individual organs wouldn't be useful but perhaps his body might come in handy for science. He wanted to begin planning for this now, just in case. Given that he lives in a shelter and does not have a cell phone (but does have a rentable mailbox), we determined the best way to send information and questions back and forth between visits was to revert to old-fashioned snail mail. The donation question was the first of three that I agreed to write him once I found the answers.
"I want you to know that I like to have copies of all my labs and that I do better when I have access to information and when my situation is explained carefully to me."
"Very reasonable," I reassured him. I glanced surreptitiously at my watch.
"I know, I know," he said, crinkling his eyes. 'You're very busy. But just one more question for you, doctor."
"Yes?"
He leaned forward and looked at me intently, "Do you treat my cells, or do you treat me?"
"Pardon?"
"Let me state this a different way. Are you concerned about my cells and individual disease processes, or do you care for all of me as a whole?"
I sat there for a moment and chuckled slightly, a wide smile slowly spreading across my face. I wish more patients were like him, curious, thoughtful, and philosophical. I answered frankly.
But what an absolutely brilliant question.